Last update: 11.06.2025
This personal data protection policy describes how „Istar Eco Consult" AD uses, stores and protects any information that you have provided to us on this website. If, when using this website, you provide us with information by which you can be identified, we assure you that the received data will be used in accordance with this POLICY.
„Istar Eco Consult" AD may at any time change this personal data protection POLICY. You should periodically check its validity and confirm that you agree with it.
1. Personal Data Controller
Personal data controller is:
Name: „Istar Eco Consult" AD
UIC: 118 024 974
Address: Silistra, „Simeon Veliki" bl.3, ap.2
Correspondence address: Sofia 1000, „Trapezitsa" No.4, ent.2, fl.2, ap.4
Contact email: [email protected]
Phone: +359 897 95 11 11; +359 897 95 10 10
2. What personal data do we collect
Upon registration, order, or completion of a form on our website may collect the following categories of data:
First and last name, position;
Email address;
Phone number;
Delivery address, postal code;
Payment data (we do not store bank card information)
other demographic information, preferences, and interests
IP address and cookies (cookies)
3. For what purposes do we use your personal data
To fulfill orders and deliver products
To communicate with you regarding orders, requests or inquiries
To issue invoices
To improve services and personalize your user preferences
For marketing purposes – only with your explicit consent
4. Legal grounds for data processing
We process your personal data on the following legal grounds:
Performance of a contract (Art. 6, para. 1, letter b of GDPR)
Legal obligation (Art. 6, para. 1, letter c of GDPR)
Consent (Art. 6, para. 1, letter a of GDPR)
Legitimate interest (Art. 6, para. 1, letter f of GDPR)
5. Retention period of personal data
We store your data:
For a period of up to 5 years (in accordance with the Accountancy Act)
Until the withdrawal of your consent, if already provided
For the period necessary to fulfill our contractual and legal obligations
6. Sharing personal data with third parties
Your data may be provided to:
Courier and logistics companies
Payment service providers
Accounting and IT service providers
State authorities, when required by law
7. Your rights
You have the right to:
Access your personal data
Request correction or deletion
If you believe that the information we hold about you is inaccurate or incomplete, please contact us, and we will immediately correct the identified discrepancies.
If you have already given your consent for your personal information to be used for direct marketing, you may change your decision at any time by contacting us at e-mail: [email protected]
. We will not distribute, sell, or rent your personal data to third parties, unless we have received your explicit consent, or are legally obliged to do so.
We may use your personal information to send you promotional information about third parties, which we believe may be of interest to you.
Data portability
If you wish to receive a copy of the information stored about you, please write to the email: [email protected]
. There is a fee for providing the information.
If you believe that the information we hold about you is inaccurate or incomplete, please contact us at e-mail: [email protected]
And we will immediately correct the identified discrepancies.
You may submit complaints to CPDP (www.cpdp.bg)
8. Personal data security
We apply technical and organizational measures to protect your personal data from unauthorized access, loss or misuse.
We implement various security measures to ensure that your personal information is protected. We use advanced encryption methods to protect important user information transmitted online. Only employees who must perform a specific action (for example preparation of an invoice or customer service) have access to personal identification information.
9.Cookies
Our website uses cookies for:
Website functionality - A "cookie" is a small file that requests permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps the website remember information about your visit. This may make your next visit easier and more useful to you.
Traffic analysis - We do use a traffic cookie system for analysis to determine which pages have been used. This helps us analyze the data and website traffic in order to improve and adapt the site to customer needs. We use this information only for statistical purposes, analysis, and after that the data is removed from the system.
Personalized content and advertisements - The web application may adapt its operations to your needs, interests, and preferences by collecting and storing information about your preferences.
You can manage cookie settings from your browser. Most web browsers automatically accept cookies, but you can modify your browser settings and refuse cookies. This decision may prevent you from taking full advantage of our website.
10. Contacts
If you have questions regarding the personal data protection policy, please contact us at:
+359897951010